Shipping Policy

We want your Sonioro story to reach every corner of the globe! That's why we're delighted to offer free worldwide shipping. We completely understand and support your love for beautiful jewelry, so we ensure there are no extra shipping costs, no matter the size or scale of your order. So go ahead, shop to your heart's content!

• Same Day Shipping: We know how excited you are to receive your new treasure! That's why we offer same-day shipping for all orders placed before 10:00 AM (local time).
• Order Processing: Any orders placed after 10:00 AM will be lovingly processed and shipped on the very next business day.
• Rare cases: While we always strive for perfection, life can sometimes be a little unpredictable. In very rare circumstances, your order might take a little longer than our usual 1-2 business days. Should this happen, please know we will notify you immediately.

• Once your order has been shipped, we'll send you an email confirmation with a special tracking number.
• This tracking number is your personal key to keeping an eye on your order's journey.
• It's always active, so you can check on your order's progress whenever you like, without any judgment from us!

Please take a moment to double-check that the shipping address you provide us is absolutely correct. Unfortunately, if any packages are lost due to an incorrect address, we won't be able to assist in their recovery. However, if you ever need to update your shipping address or make any changes, please reach out to us at support@sonioro.com as soon as you can. We're here to help!

If, for any reason, your cherished shipment is lost or damaged during transit due to a mistake on our end, please know that we will put our absolute best effort into resolving it for you. Don't hesitate to contact us at support@sonioro.com. We genuinely care about your experience with Sonioro and will work closely with the shipping carrier to resolve the issue as quickly and smoothly as possible.Return Policy A Sonioro, each piece is carefully designed to represent YOU. But on the rare occasion, that another piece calls out to you, fret not. We’ve got you covered. From the day you receive your order, you have 14 days to decide if it’s right for you, if not we can take care of it for you. 

We're always here to help! Just send us a quick email at support@sonioro.com , and if your request meets the return criteria, we’ll walk you through the process step by step. Our goal is to make it as easy and smooth as possible for you.

Please remember to return the jewel in the same condition you received it, in its original packaging! Once received, we will check for its quality and if all goes right, approve it. Once the approval is granted, we will swiftly initiate the refund process on our end. 

After the refund is approved, a full refund will be issued to your original payment method within 10-15 business days. For us, your convenience always comes first. So Sonioro covers the cost of return shipping and provides a prepaid label as well!