Terms & Conditions

Welcome to Sonioro India. By using our website and placing an order with us, you agree to the terms and conditions mentioned below. These terms are designed to give you complete clarity and build trust in every interaction with us.

1. Orders & Acceptance

All orders placed on our website are subject to confirmation and availability.

Once your order is confirmed, you will receive an email/SMS/WhatsApp confirmation with your order details.

2. Pricing & Payments

All prices are listed in Indian Rupees (INR) and include all applicable taxes.

Payments are processed securely through trusted gateways (UPI, Credit/Debit Cards, Net Banking, Wallets).

Sonioro does not store or have access to your card/payment details.

3. Shipping & Delivery

We offer free shipping across India.

Orders are dispatched within 24 hours (excluding Sundays & public holidays).

Delivery timelines vary from 2–6 business days depending on location.

Please ensure your delivery address is accurate to avoid delays.

4. Returns & Refunds

You can request a return within 14 days of delivery.

Returned products must be unused, in original condition, and with packaging/tags intact.

Refunds will be processed within 7–10 business days after receiving the returned product.

Customized or engraved items are non-returnable unless defective.

5. Product Authenticity & Warranty

Every Sonioro piece is crafted with 100% recycled metals and passes through strict quality checks.

We guarantee authenticity and craftsmanship in every design.

6. Use of Website

You agree to use our website for lawful purposes only.

You must not misuse our site by introducing malicious software, attempting unauthorized access, or disrupting services.

7. Limitation of Liability

While we ensure the highest quality and service standards, Sonioro will not be liable for indirect, incidental, or unforeseen damages beyond the value of the product purchased.

8. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of India.

Any disputes will fall under the exclusive jurisdiction of the courts in [Your Chosen City, e.g., Mumbai / Bengaluru / Delhi].

9. Contact Us

For any queries, please reach us at: 📧 support.in@sonioro.com - 📱 WhatsApp: +91-XXXXXXXXXX